General Questions
Discreetness and Security
Products Available and How to Shop
Service After an Order is Placed
Shipping Options and Costs
Ways to Order and Pay
Begin online checkout is not working
If you can't seem to "begin online check out" in our shopping cart, it is probably because your browser is not compatible with our 128 bit secure server. Some early versions of Microsoft explorer 5.0 have this problem.
Please either visit Microsoft's website to upgrade your browser by visiting:
http://www.microsoft.com/ie
or you can go to the cart and and follow the instructions to order by phone, mail or fax.
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When will my card be billed
All orders placed before 3:30 pm EST are processed overnight by the card processing company and are received the next morning at the distributor. FedEx, UPS Red overnight and UPS Blue orders are processed first and are usually shipped the day they are received, as long as the items are in stock. The out of stock items are forwarded to the secondary distributor for processing the following day and are usually shipped that day. As you can see, orders are not shipped the day the order is taken. Also, since we use 5 distributors, we do not know the availability of all items on a given day. However, since we have access to the supply of 5 distributors, we are able to fill almost every order and are seldom truly out of stock on a given item.
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All information is secure
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored to ensure customer safety and security.
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Card is billed by MHDNet llc.
Your credit card will be charged by MHDNet llc.
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Delivery man and neighbors will not know
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.
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I didn't order this
Please contact us. Our orders usually ship very quickly. If
your order has shipped we suggest you refuse delivery and the order will be
returned to us and your card credited.
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Privacy Policy
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored to ensure customer safety and security.
When submitting an order, you may be asked if you mind being contacted with information about other products or services. If you do not check that box, you will not be contacted for anything other than necessary information regarding your order. If you check yes, you may receive emails from us. Although checking yes reserves our right to solicit, we respect that right and have never sold any information to 3rd parties.
It should be noted also, that in order to fulfill orders we may be required to give your information to 3rd parties such as US Mail, FedEx or UPS. Those companies are required by us to protect your information and privacy.
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Someone used my credit card
Please Contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be
returned to us and your card credited.
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Contact someone about product questions
We are dedicated to carrying only the highest quality Security products and maintaining attentive customer service. We hope you have been and will be happy with our services.
Online is the best way to shop
Search by product name, size, material, color, category, etc. Our website is secure and safe.
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Out of stock items
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered.
Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.
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We do not have a physical store to visit
We are a web based business based out of the Philadelphia PA area and do not have
any physical store fronts. We ship world wide and have an extensive
warehouse system to fulfill your order.
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Changes to an order already placed
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.
Due to the volume of orders received, it is difficult to interrupt the process to make a change to your order once placed. It has already been authorized against your card and may have begun the packing process and/or may have shipped. If you need to make a change please contact as as soon as possible after placing the order.
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My credit card was charged but I have not received my order
If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review.
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Package has been tampered with
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)
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Order may be shipped from different locations
We have multiple distributors so your order may come separately depending on availability of items at a given distributor.
Your order is automatically forwarded to the next warehouse in
line until your complete order has shipped. You do not pay additional
shipping if your order has to ship from more than one warehouse due to a back-order condition.
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Shipping Companies we use for shipping
US Priority Mail, FedEx and UPS for US orders, international carriers may vary (we promise times, not companies for international)
We do not accept COD orders.
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When does my order ship?
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 3:30 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order.
For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.
We cannot control delivery errors, especially if your address is not 100% complete.
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Important Info for International Customers
Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Hide the Box and MHDNet llc. is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
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Important Info for Military Personnel
Orders are shipped via US Mail to all military addresses per military regulations.
***Priority US Mail Shipping. Delivery within 1-3 weeks. $7***
We cannot ship via UPS.
Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url:
Overseas
Military Mail Table - Changes and Active APO/FPO Table Including Military
Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).
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- Before calling, you must know the product numbers you want to order.
- 1-800-518-0124
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- Add products to your shopping cart from MHDSecurity.com
- Click on the Shopping Cart or Check Out button to see and edit the items in your cart.
- Click on the button that says, "Go to checkout" or Click on the PayPal logo to pay with PayPal or Google Checkout image
- Complete the online form:
- Fill out your shipping address
- Choose a shipping method (We ship to anywhere in the world. Express Shipping is available).
- Fill out your credit card information through our secure form.
- After completing order you will get an invoice number and information on how to track your order.
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Our prices are in $US Dollars only
Our prices are in $US Dollars only.
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Pay by check
Print out the order form to include with your check:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail or fax". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form. If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will not be processed.
- Make check or money order payable to MHDNet llc.
- Pay in $US DOLLARS ONLY. Non USA orders may mail a bank check in US Dollars or pay by credit card. No other currencies will be accepted.
- Money orders and bank checks will be deposited through our bank and will be shipped within 2 days of receiving those checks.
- Bounced checks will be billed your state's allotted fee (usually $15-$35)
Mail the check and order form:
Mail your filled out form along with correct payment to:
MHDNet llc.
126 Gardenview Dr
Thorndale PA. 19372
Pay by COD
We do not accept payments by COD.
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Pay by Credit card
We accept Visa, Master Card, American Express, and Discover.
You can order with your credit card by Ordering by Fax, mail, phone, or online.
Your card is authorized when you place the order online and billed within 2 hours after that.
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Pay by Debit Cards
We accept debit cards with
the Mastercard or Visa logo on it ONLY
Please do not include your PIN number. We do NOT want or need this to process your order.
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Pay by Money order or bank check
Money orders and bank checks accepted by ordering by mail only / these can not
be faxed.
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Pay by Paypal
PayPal Payments are accepted by adding a product to your cart and then select Pay with PayPal.
Pay by Google Checkout
Google Checkout Payments are accepted by adding a product to your cart and then select Google Checkout.
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